In April I purchased a car and the financing was through Wells Fargo. The interest rate was high, but I needed the car. After making 5 payments on time, I sought other financing. I was accepted for refinancing through Roadway Loans at an interest rate of 15%. I filled out the application and it was approved. It was not until about a week before my first payment was due that I was informed that Drive Financial had purchased my loan paper. That is where all my problems started. I was contacted by Drive and told that they did not have information on my insurance, my references and my place of employment. I asked why they needed that since all the information was on my original application. I gave it to them anyway. This went on for several months and I had to continue to give them information over and over again. Then every month, about a week before my payment was due, I would get harassing phone calls telling me I had a payment due.
In December I was laid off from my place of employment. I have been able to make all my payments on time for Drive Financial. In July of this year I tried to contact Drive and let them know that I may have a problem keeping my payments current. This was in the early part of July; my car payment was not due until August 15. I was trying to let them know what might happen. I tried on several occasions to talk to their customer service, and each time I talked to them and asked to speak to someone else who might be able to help, I was told no. I did file a complaint with the BBB of Dallas. I received an e-mail with a letter attached stating Drive was sorry for the inconvenience and to call their compliance department. I have made 6 calls and have left messages and, as of today, no one has returned my calls. When I got the e-mail from the BBB of Dallas I was asked if I would accept their gesture, and I did reply no, but with the stipulation that I wanted to wait and see if the company would follow through. They have not. I did not want my car financed through Drive, but I was left with little choice and now I am paying the price. Out of $4300.00 in payments, only $1800.00 has been applied to the principal; for the months of April and May my entire payment was put toward interest. I was told that the only way anyone would talk to me is when my payment went into arrea
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