My partner and that I Went into Puma on our holiday and were seeking to do an exchange for the child to obtain some fresh shoes having a undesirable present which was bought a couple weeks preceding. The sales affiliate whose title I'm uncertain of informed us that she wasnt certain on the best way to do the trade but her supervisor Julie might look after it for all of US. She informed us to hold back while she'd proceed advise her. I noticed her stroll towards the back of the shop where the Supervisor was about the telephone and appeared to don't have any persistence for that sales affiliate. We did some checking while we waited... And waited... And waited... Fifteen minutes later Julie comes over and needs to understand what our issue was using the prior purchase. My partner was discouraged currently at this time and that I might inform that she was discouraged also for whatever purpose. I informed her our scenario and Julies reaction was that she was to hectic subsequently to look after the trade. I informed her that people understood what item precisely that people desired to trade for since our child had selected it out your day before on the web. Jules then screamed at me and stated that she'd assist us once the shop was less-busy, which there just 4 individuals in-line waiting. She appeared to have hardly any handle within the shops team, who have been texting on the cell types, and goofing around. Obviously, we chose to abandon and that I won't be time for the shop again. I'd have an interest to keep in touch with Julesis chef and advise him of the way in which she is "operating" the shop.
Has someone else had this sort of encounter? I'm upset that Mohegan Sun might utilize such people in a shop like Puma. I had been so excited to understand once they were starting, and that I cant think how they handle their clients.
-Worried in Ct
Jules, if you should be scanning this... Obtain a hold in your shop!
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