I just had my second occurence of USBank stealing money. The first one I didn't report, but this one I will. I went to deposit my check, which I get a hard copy check every pay cycle to deposit. I signed the deposit slip. Depositing my check, with $300 cash back. I heard the teller count the cash out loud to 300, I said all twenties were fine. Trusting the tellers math, I didnt count the money until I got to work. Then realizing, the teller put one twenty on top and the rest were all ones.
Instead of $300, she handed me back $34. Obviously, it was much more than a calculation error. I called the bank back as soon as I found out. I was already at work and had no means to go back to the bank during my shift. I advised the bank manager what had happened. He checked the tellers drawer and counted that everything in her drawer added up. That wasn't really a surprise, it's not like management has to keep an inventory on their wallet though.
He said the teller couldnt have taken the money since the drawer doesnt lie. I asked if he could review the tape to see what currency she handed back, since the type of bills are organized by compartment in the register. He said it would take about a week to be able to view the tape even though it happened only about 30 minutes prior.
Surprisingly enough, after I got off that phone call I got a call back about 2-3 minutes later from the manager stating that "I reviewed the tape and she gave correct currency back."
Before he said it'd take a week to review the tape, now he was able to skim precisely back 30 minutes on the tape, count the currency exchange and relay it back to me in a matter of 2-3 minutes?
I immediately pointed out the fault in the managers logic. He said there was no bank error and hung up abruptly, and now I miraculously can't get ahold of anyone at the bank to discuss the missing $266. This happened a couple of weeks back. The manager stopped working there about 2 days later and the teller shortly after. I guess background checks on employees would be nice to fish out the ones looking for a get rich quick scheme.
I'm just chalking it up as a loss an getting my money out of that bank, Im sure they will lose a lot more money on the back end than $266 by me doing so.
I work at a fortune 500 company in which I manage some of it's finances. I am definitely in the works of petitioning to swap accounts to another financial institution through the corporate accounts as well. Our main accounts are through a credit union, might as well put the rest into their hands as well.
These two individuals don't represent the company, but US Bank should do better qualifying candidates trustworthy enough to handle currency. $266 is enough to make or break some peoples entire finances during an economical crunch.
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