I'm naming names — Len and Cindy Rossine. I was a customer of Countrywide, looking to refinance, and I had the misfortune to be handled by Len Rossine. Recommended by my money manager — they trade clients — it was a family sort of situation. Len was taking good care of me. It was in a way that Countrywide especially could, saving me money because there was no middleperson — Len was Countrywide. That was going to get me the best deal. No way.
Countrywide has policies that are not consumer friendly, like charging a large fee that other brokers don't charge for drawing up papers whether you end up doing the loan or not. But when Len told me I should execute the loan when the paperwork was finished, and take the rate that was current because you can't float a rate once your paperwork is done, he moved into the camp of liars. That was only the most egregious lie, with a hustle before that because I was in on some grandfathered loan application, where he said I might not get a loan once an imminent change of rules came through. No chance. I have perfect credit — just what any lender is looking for.
Also, Len said that Countrywide's policy is not to let you use the appraisal you pay for if you go elsewhere for your loan. It's odd that he was powerless over this "company policy, " which other lenders dont have, after making such a fuss about being Countrywide himself — or maybe it is the way Countrywide does business. It's nasty any way you slice it, although for me it had a happy ending. I complained to my credit card company, through whom I paid the appraiser, telling them I had no access to my appraisal, and they refunded the fee
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