I attempted to purchase a home in Gilbert AZ in March. I decided on using The Lending Co. As my Mortgage Broker, Denise Rohwedder was my Mortgage Consultant.
I let her know the terms of my loan upfront and what I needed. I established to her I was a first time home buyer, and that the Bank that owned the REPO home I was purchasing had agreed to pay two thousand ($2000) dollars in closing costs towards the purchase of my home if the home loan would close on or before March 31st.
This gave us just under 3weeks time to close the home loan. She assured me she had closed houses in less than two weeks and this would not be a problem.
She stated it was imperative that I give her any information she would need for the loan as soon as she requested it. I gave her all the information at the time she requested it, and never had to delay any of her requests.
So as the story goes, she didn't make the closing date of the 31st but said she could make the 1st. Which didn't make sense at all. How could one day make all the difference.
Well once she realized I was rather upset, she said well atleast now that your closing in April your first mortgage payment wont be until June, instead of May.
I made sure this was true as now I wouldn't be losing quite so much money as I would be delaying a payment which would help offset the $2000 I lost in closing costs.
Well when I recieved final paper work to sign, the Payment Agreement Sheet said first payment was to be may 1st. When I called her to ask why this was, she said not to worry about it, that there would be no way the bank who they were selling my loan to would receive Docs in time and that the soonest my payment would start was June1st
As May approached I received numerous letters from the bank who purchased my loan from The Lending Co stating my mortgage payment would be due May 1st.
After receiving these I immediately attempted to contact Denise Rohwedder and left a voice mail and I received no calls. I also tried texting her and never received any text or calls back.
I finally turned my frustration to the manager at The Lending Company. His name was Dave and when telling him my story he first told me that he didn't even have any employees by the name of Denise Rohwedder, Then after convincing he told me that he had over 100 employees and didn't know them all...
I explained my story to him and he stated that his company was not liable for his employee completely misleading me. He also stated he wasn't sure why Denise missed my closing date, and when I asked him if he felt they should compensate me for the money I was out, he told me there was nothing he could do. I asked him who I would need to speak with then, and he said he didn't know.
This company Is extremely unethical and whether or not I have any legal grounds, I strongly suggest no one uses them as clearly they are just out to steal your money.
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