My mother called Citibank to set up payment arrangements since my father finally started receiving disability payments from the VA, they informed her that her debt was sent to GC Services. She called and spoke with a Mr. Bill Equitz whose conduct falls just short of Satan. He called my mother an idiot, irresponsible, told her that if she didn't come up with $10,000 in 2 days then he would take her vehicles and foreclose on her home. She explained she didn't have $10,000 just lying around and wanted to set up an EFT payment plan; he told her that "payment plans are no longer an option for you" and his reason was because my mother wasn't mentally capable of handling such responsibility. He demeaned her, dehumanized her, and humiliated her.
When I called to ask how to file a formal complaint i was given the run-around because Mr. Equitz was a manager!!! So I told them every law that they violated according to the FDCPA and that I would file complaints with the FDCPA, the BBB, the FTC, the DA's office for my state and theirs, and also with the Judge Advocate's Office since my dad is a disabled veteran that served for 20 years and the house that they threatened to foreclose on was bought through a VA loan... The gentleman on the other end began apologizing on behalf of his manager and said that payment arrangements was now an option. I asked what their physical address was (so I could send a Cease and Desist Letter) and he wouldn't give it to me!!!
I don't know why this company is still in business!!!
Here are some adjectives to describe them and their lack of ethics:
-rude
-expletive
-hostile
-expletive
-immoral
-expletive
-thieves
-expletive
-just plain assholes... Sorry, I had to.
0 comments