Usacomplaints.com » Business & Finance » Complaint / Review: Advanced Wellness Research - Unauthorized billing. #441319

Complaint / Review
Advanced Wellness Research
Unauthorized billing

As I state above, the internet ad indicates they will send you a 2-wk. Supply of acai berry caps to try out if you send them the shipping fee (for me in Canada $11.63) I did receive a bottle of caps via UPS after a couple of weeks. Obviously, the free incentive is so this disreputable company can get your credit card info, after which they rip you off by deducting another $78.81 completely unauthorized by you! I discovered this fraud about a week after the did it when checking my VISA statement. I called VISA. They called Advanced Wellness, and someone there told me they had shipped more product to me (unauthorized, of course!) UPS. They told VISA if I then refused the delivery or shipped it back via registered mail so I'd have a receipt, etc., they would then refund the amount to my VISA card. It's been over 18 days now, and so far, no product has shown up. VISA has a note on my file and will not charge interest, but whether I ever get my money back is a moot point thus far. Watch out for this racket!!!

I cannot call their 800 number from Canada (800-503-WELL) since most US 800 number do not work from this country, nor do I get a 'live one' when I call their phone number showing on my VISA statement: 866-964-1011. All I get is weird noises, rather like a fax machine. Their site is www.buypureacaiberry.com shows no way to e-mail them that I can discover.



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