March 5 I requested some 3 ez combs (Caramel, Bronze & Stunning Silver) for my spouse,
At. 00.99 s/h. (. 99)
Sunday 22nd I visit a pending quantity on my bank card for $23.98.
Friday I call my lender to determine what this quantity is for... They provide me the above mentioned toll-free amount, I contact, and it is for that ez combs that I requested back about the fifth. I requested the client support individual why I had been being billed $ 23.98 to get a $10.00 product s/h. Her response was "It Is for that Free ez brush (Bermuda Black) & Design DVD' You've to pay for separate S/H for these items" Our response was "used to donot purchase these items" " Has this purchase been delivered?" Her response "NO"... Our response "then I'd prefer to stop the whole order"... Her response "Well Friend I will provide you with a $5.00 discount". Mine "No simply stop my order". Hers "I am sorry friend I can't". Quarry " I would like to understand this right, You'venot delivered this order, it is still resting inside your factory and also you cannot stop this order, since why?" Hers "I've no method of doing this"
After about 10 minute. Of fighting this problem together with her I request to speek to some boss, Her response "there'snot a supervisor here today & if there is they'd let you know the same.' 'I will provide you a RMA number so you may return it"
Today I observe were this really is heading, I ask her "After I deliver These Things backusing the RMA number you return the $10.00 back again to my bank card & you will maintain the $13.98 due to program the delivery &
Handling is not refundable I've to pay for the delivery price back again to your local area?" Her response" Yes Sir
Just how much do you consider a few combs with elastic connected & a DVD that used to donot purchase within the first-place are worth?
Thanks,
Joe Timmerman
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