After an ebay auction was won, the buyer was asked to wire money directly from their account to mine. However the suspect went to a NV branch to make 6 seperate depoits totaling $5050 in the form of money orders. No red flag came up the account that such strange activity in a seperate stae was being performed. WAMU then cleared the funds immediatley posting no info about the deposit leading us to believe the wire transfer was complete and funds were received. This then triggered us to send out the item won at auction. 11 days later, 6 seperate "returned items" fees were posted to the account.
After noticing this we called immediately to figure out what happened. We were given the run around and spoke to at least 6 different people as well as going into out local branch. After getting 3 different stories as to how the money was deposited, first a personal check, then they said one money order, now the final story seems to be six money orders. All of which were fake.
WAMU opened an investigation and after a whopping 2 hrs concluded they had no wrong doing in the situation and the money was a wash. Nothing lost to us the consumer. After they let someone make such a large transaction on a personal account and raised no red flags and made the funds available immediately, not even an hour holding period. So now we are the product plus all the fees that went along with the "returned items" and we are getting nothing but attitude and the run around. WAMU even gave a local law enforcement officer attitude on the phone while he was conducting part of his investigation. So WAMU does nothing to protect or help it's clients/consumers.
If you want good service and protection, WAMU is not the bank for you! If you want insane fees and easy access to your account by anyone... Sign up for their free checking! You'll love watching your money get flushed away before your eyes and they'll do it with a smile!!
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