I, too was one of those Naive people surfing the web and seeing all these great stories about using the ACAI berry and Bromalite together. So I decided to give the free trial a try. This was on 1/26/09. Within about 5 minutes, I was already regretting my decision, so I called the number (imagine that, I had an e-mail from the fitfactory.com? What's that all about) on a website I was directed to from my e-mail. I called the number and spoke with someone named POM, who wanted me to go to fitfactory.com and see all the great features it had to offer! I finally told him I had looked, and I wanted to cancel everything. He gave me FOUR confirmation codes, one for Acai, one for Fit Factory.com, one for something called Cost Smasher, and another for the "supplement." I didn't even want the free trial at this point. But, a few days later I got it anyway and the S&H were charged to my account.
Stupid me, I thought the "supplement" they referred to was the Bromalite. Much to my dismay on 2/27 when I saw a pending charge for $74.85 from DRI*REG for the Bromalite. I went online to my bank account and disputed the charge electronically, and have also faxed in a formal dispute. Lo and behold, yesterday I received another bottle of that dreaded Bromalite.
I just called the 866-897-0663 number and spoke with "Jessica" after about 5 minutes on hold. Of course, when I told her the confirmation code, she said that's not the type of codes they used, so she didn't know where I cancelled previously. She told me that she went ahead and cancelled the 2nd charge for $69.99 (what? I don't even know about this yet) and it will take 8-10 business days for the refund (she gave me a 5 digit confirmation code comprised of letters and numbers). She also said that if I return the Bromalite (just write "return to sender" on the package, but slip a note in there with your info) and request a refund, along with your name and e-mail address, they will process it and your refund will be available in 8-10 days. I'll believe it when I see it. Oh, they also charge certain states sales tax, like Georgia, which is why my charge was $74.85, not $69.99.
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