In November I purchased a trial order for Bromalite from an online site... When I placed the order there was nothing stating that this would be an ongoing transaction. It was supposed to be a 1 time deal and all I had to pay was the shipping and handling.
On November 10th the charge for my trial order came out of my checking account. Soon after, I received my trial order of Bromalite (which I might add does not work).in the box all I received was the bottle of Bromalite and a packing list, but the packing list stated nothing about any future payments.
On December 1st a charge was made to my account from something called Fit Factory in the amount of $19.95... I immediately contacted the number listed and disputed the charge. They cancel the membership that had been set up for me - which I never authorized and then refunded my money... So I have no issue with Fit Factory, except that they are associated with Bromalite and that is why there was an account set up for me without my knowing.
On December 2nd a charge was made to my account in the amount of $69.95 from Bromalite. I tried contacting Bromalite, but was placed on hold for a long time. I contacted my bank to dispute the charge, but had to wait until the transaction was no longer in the pending stage.
On December 18th another charge was made to my account in the amount of $69.95 from Bromalite. I tried calling Bromalite again and was placed on hold once again. I contacted my bank to dispute this charge and was helped by a representative who submitted the dispute for both charges. I was told that the money will be refunded to me, but that it will take up to 90 days to completely verify everything.
I want to strongly state that I never gave Bromalite permission to charge my account beyond the trial order for $14.95 and there were no documents accompanying the shipment to inform me of my rights to cancel any future transactions/shipments/charges. I my ignorance I simply believed that the trial order was it and that unless I contacted Bromalite there would be no further charges. Unfortunately for me, there was no fine print for me to read - Bromalite did not supply that information, when I ordered the item or when they shipped it.
I believe this company to be a scam and a rip off. They are setting people up in accounts the individuals never authorized and they are charging large fees for product that was never sent - yes they never shipped anymore Bromalite when they stole the 2 payments of $69.95 from my account - just more proof that they are crooks.
Please beware of this company... Bromalite. They are also affiliated with... The Acai Berry that is being sold.
Stance
Willingboro, New Jersey
U.S.A.
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