American General Finance (AGF) and Yosemite Insurance Company (owned by AGF) practicing fraudulent loan and insurance practices. Complaints also filed with the Better Business Bureau and the State of Michigan Office of Financial and Insurance Services. I believe that there are many consumers like me being treated in this dishonest matter by them and that a class action lawsuit should be pursued.
Received a car loan from American General Finance. During the signing of the loan you can pay extra per month and receive insurance on the loan if you become unemployed. The insurance company is Yosemite Insurance Company which is owned by American General Finance, thus there is a serious incentive for the company to not pay out on unemployment insurance claims where they make your monthly payment for you.
I keep waiting and waiting for my claim to be paid. They keep stalling and/or asking for additional information for the claim to be processed. This technique is an attempt to defer costs associated with unemployment claims paid out. I imagine that there are a very large number of people attempting to get their claims approved because of the state of the economy.
Since they stall intentionally your credit rating goes down the drain as you wait for them to finally payout the claim. I am now going on months. Not only has my credit been affected but they are threatening to repo the vehicle which the loan is on. They are doing this despite the fact that there is a unemployment claim pending!
Following is a letter which I sent to American General Finance/Yosemite Insurance Company. Many letters with information was sent to both American General Finance and Yosemite Insurance Company before the letters noted below. This is just one of MANY letters I have sent them.
Lynn A McCallister
Claims Department
Yosemite Insurance Company
Dear Lynn McCallister:
I received your letter dated January 14 requesting additional information on my claim # on account # requesting additional information.
Please be advised that I am considering legal action against both Yosemite Insurance Company and American General Finance for the delay of payment on my claim. This well documented delay, which I believe is intentional, has affected my credit rating.
I submitted EXACTLY what was requested of me by American General Finance for continuation of payment on this claim. I submitted a continuation of claim form and then oddly enough was requested to fax this again to American General Finance hence this was received by them on two occasions. I then was told I needed a new initial claim form which I had already filled out at the beginning of my claim filing. It appears that there was some confusion by both Yosemite and American General Finance; regardless my account status should not have suffered because of this.
With the continuation form, which was sent to American General Finance twice, I also included my claim information from the State of Michigan Unemployment Office. This cites the benefit dates and amount of unemployment paid. Now it appears that Yosemite needs additional information, thus further delaying the payment on my account.in fact, I was told by Darcy at the Portage office of American General Finance that I had to make a payment on my account since there was still a delay in my claim being paid in a prompt manner.
Following this letter is four pages of detailed information which should satisfy your request for additional information.
I am demanding that my claim be paid IMMEDIATELY retroactive to the time of Yosemite's last payment to my account.By immediately I mean TODAY. Thank you for your prompt attention to this matter.
Respectfully,
And yet another letter sent.
Lynn A. Mc Callister
Claims Department
Yosemite Insurance Company
601 N.W. Second St
P.O. Box 159
Evansville, IN 47701-0159
Dear Ms. Lynn A. Mc Callister:
I spoke with Cathy yesterday (01/27/09) and she informed me that you were STILL working on my claim. I am sure that you remember from my letter faxed to you (01/19) and my local American General Finance office that I was going to take the delay by both Yosemite and American General Finance seriously. My wife was informed on 01/27/09 that if a payment is not received by us THIS Saturday that there would be repossession actions taken on my vehicle.
Having a repossession action taken with this seriously outstanding claim is a horrible business practice and is subject to litigation. There should be no reason that my claim could not be paid today other than by motivation to further delay payment of my claim. Again, I am asking that my claim be paid immediately! It is my understanding that your supervisor Diane Briggs is going to call me today I look forward to this call.
Paid monthly through American General Finance is a significant amount of money for the unemployment insurance. I can only assume two possible scenarios as to why my claim has not been paid yet:
1. This delay is intentional as a means of deferring costs to Yosemite at the consumer's expense.
2. Yosemite is not staffed according to current demands and/or incompetent management.
It is very clear that both Yosemite and my local American General Finance Office - coupled with their District Manager - did not take my first letter seriously.
Please note that I have filed a complaint with the Better Business Bureau against both Yosemite Insurance Company (owned by AGF) and American General Finance. I have also filed a report with the consumer advocacy group and media powerhouse usacomplaints.com against both Yosemite and AGF.
I pray that this will not have to be taken even further and that my claim will be promptly paid TODAY. Enough is enough this is getting ridiculous!
Respectfully
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