I've experienced a mortgage with Citi for 8 years. After viewing media reports how mortgage costs have now been falling, I named to ask about replacing my loan; I've exceptional credit, usually spend promptly as well as in reality spend additional each month to pay for along the main, and that I possess a fairly little mortgage, possibly 25% of my houses' worth.
After suffering through seeming countless registered BS, entering all my bill info TWICE, and being redirected to "mortgage professionals", and reading pre recorded data that suggested Citi's prices were a complete stage greater than the national averages cited about the information, I eventually got a live individual, who requested me: do I've any balances with Smith Barney or Citibank?
I said no... Simply my mortgage (plus some charge cards).
She stated that because of the "high-volume of company" CitiMortgage is experiencing, they simply do not have the full time to help me... However they could send me to other individuals who might.
Like i want them to parse me out to another person??? Puh-rent
Mess you, Citi. No surprise you're heading down the bathroom. The very first customer support representative I acquired was about the oriental subcontinent, and also the minute may as well have now been from Mars. I'll consider my business elsewhere, since many likely will anybody like myself who's NOT in economic stress and thus includes a option regarding with whom they'll conduct business. Citi is likely to be left using the economically troubled as clients, and certainly will destroy more down the bathroom till they're absorbed... Which will probably occur over the following 6 months. Good riddance.
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