Today I received a letter in the mail from Sprint. I really didn't think anything of it so I opened it up. I start looking it over and it is telling me about the recent changes I made to my account. I also noticed how my contract had been renewed for 2 more years.
My contract would have been up this upcoming October. I was not sure to whether or not I would actually stay with Sprint because my phone service wasn't really that great.
Anyways, I didn't know why my contract had been extended so I called up Sprint. I was then told that someone made a phone call to Sprint and authorized this change in my account—to sign me up for 2 more years. I have not changed anything in my account, I hadn't even called Sprint in over 6 months.
Well, the first person I talked to asked me what happened and made note of my complaint, 'I did not authorize these changes and I am disputing it.' They then gave me the number to call Fraud Management, so I did. I called and talked to 4 different people. I told each of them my issue, then each of them made me feel as if I was lying, and then they each put me on hold to talk to someone else. After speaking to the final person who also implied that I was lying, he told me that the phone call was made to Sprint and that whoever called, knew my password and was therefore allowed to authorize the change in my service agreement, it was a verbal agreement. I asked them what they were going to do about it, and he replied, 'you need to talk to the person who made the phone call.' How can I talk to the person who made the changes, when I, the account holder did not make ANY changes or when I am calling to put in a fraud complaint on a call I knew nothing about? Then, they said that there was nothing they could do about it, that the contract was valid because of this verbal agreement.
After that, I did ask for the information about the 'so-called' call that was placed to them changing my contract. I wanted to know the date, time, person, and number that called them. The date and time were given, but they did not know the person or number. They claimed that they do not record the phone numbers.
I NEVER called Sprint to make these changes and I would like to know why they are not willing to listen to their customer. If I did not authorize the change, I should not have to live with it. Does anyone know if there is anything I can do? After my experience today, I cannot and will not live with another 2 year agreement with Sprint. Not to mention that the customer service I received was terrible within Fraud Management. Why even have a Fraud Management when they are telling people they are WRONG!!!
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