I used Intelius for one time transaction just to find a person and the tool is very much user-friendly and easy to navigate. The service fee was charged yet I received an additional $20 charge several weeks later saying I have also purchased a 'Identity Protection Package' which I have never authorized this transaction and the order has never shown in my first transaction.
I called the customer service and it took me about an hour to get through; their customer service rep responded my dissatisfaction with 'there's nothing we can do because it comes along with your first people search purchase; therefore we cannot offer any refund.'
The ridiculous thing is, this identity protection has a totally different order number and if what he said is true, why I did NOT see any indication of this additional charge when I purchased their service the first time!?
Their search tool may be useful, but I am very disappointed about how they used my account info and charge me for something I have not been notified or aware of - I consider this almost like a deceit rubbing customers' money & rights.
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