According to information in BBB files, the company has an unsatisfactory file condition due to a pattern of complaints concerning advertising issues and refund practices. According to information provided by one consumer, "He was led to believe he would receive a credit card". Another customer stated,? What I received was a paper card and a magazine to order from". Another customer stated "I would like my $37.00 refunded to me by cashiers check".
Business Contact and ProfileBack To Top Name: UNION WORKERS CREDIT SERVICES INC
Phone: (817) 835-0004
Address: 1327 Empire Central Ste 130, Dallas, TX 75247
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Business Category: Credit Cards & Plans, BUYING CLUB, GROUP PURCHASING ORGANIZATION, CREDIT CARD SERVICES
eMail: [email protected]
BBB file opened: April 28
Business started: March
Business started locally: March
Primary Contact: RANDY WALLS (PRES/DIR)
Complaint Contact: RANDY WALLS (PRES/DIR)
Additional Locations and Phone NumbersBack To Top PO Box 569799, Dallas, TX 75356-9691, Dallas County
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10235 E EVANS AVE. Apt. 98, DENVER, CO 8024-3558, Denver County
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4108 AMON CARTER BLVD, STE 208, FORT WORTH, TX 76155, Tarrant County
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P O BOX 955003, FORT WORTH, TX 76155-9003, Tarrant County
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(214) 424-6888
(817) 835-0202 (FAX)
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 368
in the last 12 months: 77
Complaints Concerned:
Selling Practices (61 complaints)
61 Resolved
Advertising Issues (189 complaints)
186 Resolved
2 Unresolved
1 Company did not respond
Service Issues (17 complaints)
17 Resolved
Customer Service Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve
Credit or Billing Disputes (24 complaints)
24 Resolved
Delivery Issues (6 complaints)
6 Resolved
Refund Practices (60 complaints)
58 Resolved
2 Unresolved
Product Quality (1 complaints)
1 Resolved
Contract Disputes (5 complaints)
5 Resolved
Guarantee or Warranty Issues (2 complaints)
2 Resolved
Products and ServicesBack To Top For a fee, this firm offers a credit card that can only be used in their merchandise catalogue. It is not a major credit card. According to the company they state" Union Workers Credit Services offer their members several direct and discount benefits".
Alternate Business NamesBack To Top CCS union workers credit service
UNION WORKERS ADVANTAGE
Union Workers Credit Services
UWCS
Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top On June 3, the Better Business Bureau contacted the company to ask them what "union" they were affiliated with. Union Workers Credit Services responded by stating "We are not affiliated with a "union."
In fact, we never represent or state that we are affiliated with any "union." Our name refers in part to the fact we provide services to union workers."
The company further states "As part of the many benefits we offer, our members automatically become part of "Privileged Card International." Part of the benefits flowing from being a member of Privilege Card International is substantial discounts off motels, hotels and resorts throughout the United States and world, and assistance in receiving the lowest airfare, cruise prices and car rentals. All of those Membership benefits are described in detail in the Membership fulfillment package all Union Workers' members receive and at our website."
Additional InformationBack To Top Randy Walls, President of the company was formerly associated with Credicorp in Dallas, TX. Credicorp has an unsatisfactory record with the Dallas BBB.
Industry TipsBack To Top Industry specific general advice
When evaluating a credit card solicitation, determine whether the offer is from a bank that actually issues regular credit cards such as Visa or Mastercard, or from a company that will only assist you in applying for a credit card. The Bureau advises caution when considering any credit card offer that requires you to pay a fee
before you can learn all the details of the offer.
Some gold card offers provide you with a list of banks that offer secured credit cards if you agree to open a savings account with the bank issuing the card. Other "gold card" offers provide you with a card which can be used only to order merchandise from the company's catalog. If you purchase a certain amount from the catalog, the company will then assist you in applying for a Visa or Mastercard.
These companies cannot guarantee that you will receive a credit card since they do not issue the cards themselves. On this kind of offer, the BBB recommends that you examine the catalog before paying a fee.
Buying Clubs
The Bureau suggests that if you are considering membership in a buying club, first compare the prices and services of the club to retail stores and other such services. Consider the amount of merchandise you would have to buy at the club's discounted prices to make up for the cost of the membership. Before purchasing a
membership, be sure that you fully understand the policies of the organization regarding the ordering of merchandise, methods of payment, finance charges, delivery and service charges, refunds and exchanges, and warranty rights.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment.information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: A5041467
Report as of: 12/27 8:11 PM
2008 BBB/Ft. Worth
Donna
Parkersburg, West Virginia
U.S.A.
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