I checked this company out, I thought, before using them. At the time, there was only one complaint on this site. I thought they would do a good job and help me with my tax troubles.
It took them several months to complete my tax returns. During this time, I got a registered letter from the IRS which made me panic. It took seven phone calls to get through to somebody who could help me. They said, after the fact, that yes this would happen, and not to worry, they get copies of all the same notices.
So, the returns finally get done, but now, the IRS is rejecting them due to a very simple mistake - the tax preparer only put down one exemption for my husband and me instead of two. Yes, my husband and I are two different people.
The response was: "Please send me those notices so that I can send them to our tax preparer who worked on your behalf. I do apologize for this. Please let me know of anything else that may come about."
Now, I wonder what happened to: "not to worry, we get copies of all the same notices that the IRS sends to you"?
We are low-income people and my son had to help us get started with this company by paying the down payment. This money that we have paid them was very hard-earned. I am sick thinking about what might happen to us if the company makes simple mistakes such as this. I also see now several more complaints, and I checked their BBB status and noticed that there were several reports, even though they are "Satisfactory" in status with the BBB.
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