Below is my email to this company 12/8 and the resolution they felt was acceptable. Please be warned!!!
Please be advised I have spent over 45 minutes on the telephone trying to get my matter with your company resolved.
The facts are as follows:
* I placed an order on 11/13 for a 14 day FREE trial of your product, for which I paid the advertised price of $4.99.
* I received the order on 11/25 - shipped in a brown box with NO paperwork.
* I received my credit card statement today (12/8) and see where the authorized $4.99 was charged on 11/13 and an additional UNAUTHORIZED charge of $78.81 was charged to my account on 11/27.
I want this charge of $78.81 credited to my account. I did not order the product nor have I received it.
I spoke with Sean who transferred me to Sherry, because I could not understand him. Sherry transferred me to Angela because I could not understand her either she could only read what the script which was prompted on her computer and was not able to answer questions outside of the script. Angela and I spoke for a period of time. She asked I send the unused portion of the Trial product, I have paid for back and said I would receive a credit after it has been received.
I feel the is unacceptable as I will incur the cost of shipping back the product, I have paid for, via return receipt, in order to receive a credit for a product I did not order nor have I received. I am contacting my credit card company to alert them of this situation. I am contacting the Better Business Bureau to notify them of your business practice and I am posting this email on the Internet to warn others of your practices.
FYI. This company's customer service is clearly outsourced. They appear to be in Flordia, but returns are sent to Idaho.
I feel their practice of the trial period beginning with the order date is unethical, as it would be up to 14 days before you receive the product and then what happens. YOUR account is auto charged immediately.
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