Elders beware... I am a 96 year old widow who has accounts with Citizens Bank, who is refusing to close my accounts.
They accepted my notarized letter to change my address, but 3 months later when I sent a notarized letter to close my savings account, they have repeatedly refused, 1st saying my signature didn't match my old signature card then ending with requiring me to get a POA and have the POA send in the request. I am quite capable of handling my own affairs and this is truly adding insult to injury. I took the non-required step of having my signature notarized because of age related signature variation. I have placed calls to their 1-800-922-9999 too numbereous to detail with zero results. I have filed a complaint with the Comptroller of the currency, Administrator of National Banks and have sent a letter to James G. Connolly, President, Citizens Bank.
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