Sutherland (Jonathon Peters ext. 215) contacted me telling me I was qualified for a $5000.00 loan. They faxed me paperwork which looked legit. I signed and faxed back. Then they called me and informed the lender would require an $896.00 initial payment wired through MoneyGram to Bedford, Canada. This should have been my first clue this was a scam. I trusted them because all the paperwork looked legit.
I wired the money and called Jonathon back with the reference #. He said I would have the funds deposited into my bank account no later than noon the next day. When the funds were not deposited I called back and Jonathon told me he didn't see any reason why they shouldn't be there and transferred me to a Frank Triggs.
Frank explained that the lender re-evaluated my application and was now requiring another payment of $896.00. At first I was like NO. Frank promised I would receive a deposit within 2 hours of the 2nd wire transfer and even faxed me a letter of apology and assuring me the deposit would be made. The trusting person I am, I wired another $896.00 (dumb, I know!) Needless to say within 2 hours the funds were not there, I waited to see if they would be there the next day, not!
Well I called Frank again, he informed me the lender was requiring yet another payment - I said NO! I told him I wanted a refund. He said if that was what I wanted they would be happy to refund me the 2 wire transfers plus the cost of the wire transfer fee I was charged. Needless to say, I never received the refund and am having no luck getting through to Frank. I called non-stop from 10A.M. - 7 P.M. Today. Only once did I get through the Customer Svc. And that one time I asked for Frank and when asked my name - SURPRISE - we were disconnected.
I called back a few times trying to reach Frank through Ext. 215 which was Jonathon that I first talked to. I gave him a false name because previously when I gave my real name he told me he was no longer handling my account, to stop calling and he hung up on me. So anyway Jonathon tells me 2x that Frank is on the phone and to try back. I explained that I was not getting through to Customer Svc. And he said I should be able to because they have 20 CSR's.
I am filing complaint reports with anyone I can trying to get my money refunded. I hope anyone else that is scammed by such "lenders" will do the same! These people need to be put away! I don't see how they sleep at night.
Here are a few of the places in which I reported Sutherland Lending:
BBC of Central Indiana - in which I was notified this morning they closed my complaint because the address provided in the Sutherland documents is no good and all correspondence has been returned to the BBC.
Phone Busters@ www.recol.com or 1-888-495-8501
Securities Division of the Indiana Secretary of State @ www.indianainvestmentwatch.com or 317-232-6681
Attorney Generals Office @ indianaconsumer.com or 800-382-5516
I have saved all the faxed documents including the wire transfer paperwork. I hope anyone else experiencing the same has saved all their information and will report Sutherland-Lending. Hopefully with enough complaints we can get some restitution and bankrupt these people as they are doing to poor, trusting consumers such as myself.
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