I was warry of getting a payday loan at all. But when you are very desperate for money, there seems to be no other alternative. I hope you are a reader that has not yet gotten a loan with cashnet usa.
Don't do it, heres why:
When I read the website, it said cahsnet usa has flexible repayment options, and if you recieve your income in a payper check, you are intitled to 1 extra business day to deposit a check. Neither turned out to be true.
When you apply for a loan with them, you select what they call the "payment setting." I of course selected to extend the loan, paying only $180 on my due date, of the $250 I would owe them for a $200 loan. The confirmation letter reflected this. However the loan agreement stated that I would pay in full. This agreement was presented to me after my loan was approved, but sent in email only, but I didnt read it untill a few days later to review my loan terms and payment options. Nothing in the loan agreement reflected the payment setting I selected. Also my loan status shown at thier site now said declined. I was confused and had questions.
So of course my next step was to contact customer care. I first spoke with an online based representative that you comunicate with through online chat. He would not directly address any questions and quickly stated that I had to pay in full, that I could not request a payment arrangement and provided no details as to why. No matter what you do, they will fight you while providing no information at all. I pressed and finally he said to contact thier collections department by phone.
So I did. This next representative didn't listen at all, telling me there was no loan shown. I explained there was, that I infact recieved money. She blurts out a question before transfering me, "are you applying for a loan?" I say "no" and then I am shuffled to another representative that also doesn't listen, repeats the same thing before telling me that I have to be transfered to customer care.
This next person was nicer, but seemed new at her job. I was placed on hold a lot then finally she said her manager told her that I actually recieved the loan in error and that this meant there was no possibility of a partial payment on my due dated. Again with no explaination as to why. A company that won't explain thier policies needs not to waste thier money on customer care services.
I am willing to give them a chance to explain thier side of the story, but it insults my intelligence when they symbolically say "it's because I said so
!!!"
Then I over hear someone speaking to her in the background saying "just hang up." She seemed nice so I said "okay, I'll end the call." She finally said no payment arrangements could be requested untill the loan has defaulted (un paid). Why couldn't collections say such a simple thing? They are paying three people to talk to me and only one gives me information even remotely usefull.
I tried one more time to call thier collections department. No one addressed any of my questions, but simply said they needed to connect me to customer service. I asked why and they said "because you called collections." I quickly responded "I MENT to call collections." This fact didn't phase them at all and I was sent back to customer service. I was finally told that a manager notated the account that I was to recieve no payment arrangements or credits. I quickly said that I wanted no credits and asked why a manager would do that.
She gave no information and rudely told me there was nothing she could do. Maybe thier customer care is staffed by volunteers that do this because it appeals to thier addiction to being cruel. If not, cashnet usa is wasting thier money employing them.
Again, beware of cashnet usa
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