I had an account for 9 years and I made one late payment as a result of not going through the entire WEB process for payment. I was charged a very high late fee and my rates were jacked to (. I called and was stone walled. I paid the account off right away and still I am getting charged for this and that. I feel like they will never stop charging me. When I call it is always someone in India and quit frankly they don't care one way or the other. Chase/AOL Card is shameful in their business practices.
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