I have a WAMU online saving account, today, when i was trying to move money around with my other accounts, i found out that they were charging me $10 per transaction for every withdraw over 6 in this billing cycle.
I never know this before and this is the first time i see this. While i was using my MMA at HSBC, they usually send me a letter of warning, but not charge a fee like this. I tried to call their customer service to reverse the fee. I showed them this is the first time and 2 of the 3 "excessive" transactions due to the setup of direct deposit with other bank for me to move the money to WAMU (the other bank send in 2 small deposit and did a small withdraw.). The representative seems reasonable but explained to me that only the supervisor can reverse the fee.
The supervisor simply told me that that fee was used to "teach me a lesson" and kind of required by the federal law.
Yes, i learned the lesson and i then called in to close my account immediately and have all my money transferred.
WAMU has poor customer service, their "free" banking has more hidden fees then other banks. People at WAMU are not reasonable, greedy and that is probably why WAMU is closed and taken over. And i wish this "supervisor" (Eric) to lose his job in this financial crisis and therefore he can learn the lesson to be a a more decent man while serving the customer.
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