My bank account was double charged for overdraft fees. This is not the first time this has occurred, and on previous occasions, I simply called customer service to get the erroneous charges reversed. However, this time, the representative I spoke with refused to refund the charges. She told me that money for 'pending transactions' was 'set aside' until those transactions cleared. This lowered the available balance, and when additional transactions went through, the account was assessed overdraft fees. The overdrafts were deducted from the money that had been 'set aside' for 'pending transactions'. Then, the 'pending transactions' went through and more overdraft fees were charged to the account.
In all, there were six overdrafts and the account was charged for twelve! I have filed complaints with the Better Business Bureau and the Federal Trade Commission.in addition, I will be closing my Bank of America account asap. I'm sick of their shady practices and 'creative accounting'.
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