My father in law has recently passed. He was not married and had three children.in the end he told my husband (the oldest child) that he wanted him to take care of his affairs and barial. He wrote out what he wanted (he didn't have a lot). He gave us his bank account card, his pin #, a voided check etc. Thinking that would be enough to close out the account. Well we found out a few weeks before he passed that his life insurance policy through his company JB HUNT (who should also have repercussions for what they have done) said that they wouldn't pay his small life ins policy because he forgot to sign one line that included cancer. So we had to pay for his funeral out of pocket. After he passed we contacted the bank and tried to close the account and they wouldn't. Not only would they not but they wouldn't release any information. They strung us along for OVER 2 weeks. As if this was not a difficult time for my husband anyway they were making it even more difficult. Finally I got involved. We went into the office first and after waiting for 1 hour and 10 minuets on Delonte, Ricky "helped" us. He actually wasn't much help he said we needed a letter of testamentary. So we left I contacted the funeral home and they said what they have showing my husband in charge of his estate should be what they need. They faxed it over. Apparently it wasn't what they needed, but they didn't call to let us know. We called to find out what was going on then had to wait for him to call back (after 3 times) I asked to talk to his boss (Dleonte). He said he didn't know and would call back (I am still waiting 2 wks later). I called back and asked to speak to HIS boss and that was Terry. She said she would call me back because she didn't know what forms were needed. She didn't call me back either... Imagine going through this when you have lost a loved one... All I can say is I will never use them and tell this story to EVERYONE who has them... There are many banks out there so save yourself the trouble...; (
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