Unnecessary charges and refusal to reimburse fees that were incurred due to the initial refusal of the bank to pay an automatic withdrawal. This set off a series of events that clearly were not intentional. A more integrity driven institution would have recognized the unfortunate error and due diligently returned the unnecessary fees to my account. To add insult to injury the Bank manager responds with a condescending policy statement as if she had been rehearsing it all morning prior to calling me. I am more offended that the manager's response to me was like so selfrighteously articulated it almost felt accusatory toward me. The unwillingness to listen to reason, was halted by the kill statement " I am trying to work with you, but you seem unreasonable and threatening. Is that what they call customers who refuse the brush off statement, " I understand your complaint but our policy does not allow us to work ethically." There has to be some accountability from financial institutions that bury hardworking people in trumped up fees.
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