It seems with 'Bank of America' that they are looking for ways of taking people's money. I print out an online statement everyday on my account and items that have already cleared and posted are rearranged at times to produce the effect of not having sufficient funds - when you clearly had sufficient funds to cover the items that already posted and cleared. I was charged 5 fees due to this and after the fees were charged - they rearranged my account again to clear the 5 NSF fees charged and once again items that were previously cleared were rearranged and then I was charged five additional fees for those items.
After speaking with a representative she stated that they would not refund any fees and that the NSF fees they charge take presonance on the account and are applied first and that is why the items were rearranged which seems very dishonest to me. After items have cleared and posted that is exactly what it should be - cleared and posted. I don't think a bank should have the autonomy over a customers cash to be able to readjust and reapplied in ways that clearly only benefit the banking institution. I have printed copies of every statement showing each set of activities. Due to what they decided to do in rearranging the cleared posted items to clear the first set of 5 fees I was charged a total of 10 fees. If they had not rearranged the items in my account all items would have remained cleared and posted. I keep a very good check register and I know the economy is hard right now - but I think this is a shameless way to regroup by ripping off consumers that have entrusted a banking institution with their hard earned cash.
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