Complaint / Review
Vanderbilt Mortgage And Finance Company - Clayton Homes
Losing Payments, Rude Reps, Refusal of Payment, Giving account info to neighbors

Vanderbilt Mortgage and Finance Company Clayton Homes has lost several payments of ours in the past. They have even sent a collection rep to our house to ask for a payment. We showed him the duplicate check as well as the certified mail receipt. He contacted his supervisor and then handed me the phone. I informed him that the payment had been mailed almost 2 weeks ago and the check had been cashed and debited from our account. He told me that they did not show it having been paid and I could do a check over the phone with him if I wanted to or I could go do a moneygram for $9. Oo. Do they have a deal with moneygram where they get part of the money back?

They have called up to 2 weeks before a payment was due informing us that we needed to make the payment right away to avoid late fees. We still had 2 WEEKS!!! When we refused to make the payment right then, they called my parents and told them we were behind in our payments and my parents needed to pay it at that time. My parents were not co-signers on our loan nor were they listed as contacts for our account.

Vanderbilt has called neighbors in my trailer park that they cross-referenced by address and given them our account number, personal information, payment amount, and our phone number so they could call us and tell us to call Vanderbilt. Isn't it against the Fair Credit and Lending Act to give out personal credit and debt information without the debtors permission?

Vanderbilt Mortgage has some of the rudest Customer Service Reps I have ever had to deal with. I have worked in Customer Service and when our calls were recorded, we were actually evaluated on them. Do the Quality Control employees actually listen to and monitor the calls or is that just a quick message at the beginning of their calls to scare the customer into biting our tongues when we are treated rudely? They won't even let you speak to a supervisor when you ask.

We would like to be added to any class-action law suit that may be filed against this company.

Christina
Cookeville, Tennessee
U.S.A.