On July 6, I purchased printer supplies from a Circuit City store in Rockville, Maryland, using a check card for my account with Chevy Chase Bank located in Silver Spring Maryland. Shortly after that, I moved and closed that account. I opened a new account with Bank of America here in Washington, DC. I was issued a temporary check card for this new account.
On July 11 I returned printer supplies to Circuit City in the amount of $133.32. Forgetting that I needed to wait for my new check card, I handed my Bank of America temporary card in error to the clerk at Circuit City. The check card was swiped into their machine, it was (evidently) accepted, and the credit went through their accounting department without incident. The credit has never appeared on any of my statements from Bank of America. Chevy Chase bank did not receive the credit, either.
I have contacted Circuit City and they have verified that the card number that went through their system was 4071-2800-0380-0715. Bank of America clerks have verified that this is the temporary card that was issued to me for my account here at Bank of America. This card has now expired. I destroyed it before discovering this current situation.
When we complained to Bank of America that we had not received credit, the bank arranged for a temporary credit to be issued to my account while this was investigated (claim number #4156-30AUG02). On October 8 I received a notice from Bank of America that they will not credit my account because there was no purchase for the disputed amount on the dates mentioned. There is not going to be a purchase on the dates mentioned, because the purchase was not made via Bank of America (It was made on the old Chevy Chase bank card). However, THE CREDIT WAS.
We visited branch manager Jeremy Jordan at Bank of America, and he denied any responsibility and denied that the bank had received this money. He claimed that the responsibility lay with Circuit City. The Circuit City manager, predictably, produced documents showing that the money HAD been credited to my account, and claimed that the responsibility lay entirely with Bank of America.
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