I discovered today that $40.00 had been deducted from my checking account by Smart Step Insurance. Neither my wife or I recoginzed Smart Step. I did a search and found the consumer complaints web site and usacomplaints. Coms for Smart Step.
I called my bank, Bank of America (BoA), and was informed that Smart Step were one of their affililiate companies that offered services to customers. I told BoA that I did not authorize the transaction and to my knowledge was not recieving any services. I asked that the auto deductions be stopped. BoA agreed to stop the deductions and suggested I call or write Smart Step and was given the phone number and address.
I tried for over an hour to contact Smart Step but received a fast busy signal everytime I tried. Has the 866-879-0179 number been disconnected? I find it strange that Smart Step does not have a web presence (I couldn't find one) that customers receiving their services? Could check for information.
I intend to write BoA to express my extreme displeasure at their lack of responsiblity in protecting their customers against fraudulent charges.
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