To begin, I spoke to one individual, sent him all of the info he asked for (tax, W-2, bank) and then he just disappeared. I tried to call him and got a message that his phone was no longer in service. This made me feel good that one of there now former employees has all of my info. I finally got a in touch with someone at the company.
They promise $1000 if you do not close in time. What they do not tell you, that does not apply if you are doing a FHA loan. I found that out after we did not close on time.
THEN, someone at Amerisave forgot to order the appraisal. The day before we were to close, my wife had to track the appraiser they were suppose to have contacted and had him rush the order that day.
Next, the appraisal paperwork had an error (which was fixed in less than an hour), so they pulled out of line to the underwriters and set us back 72 hours. Since it was a Wednesday, we couldn't hear anything until Monday.
On Monday, we finally heard back. Told us we were not approved for a reason that was later explained to our current morgage company who approved the loan. I tried to fix it originally through Amerisave, but could not get a call back.
The Worst Customer Service!!!
6-15 First contact
6=16 sent all info
6-26 Could not find rep had to get new rep and resend everything Closing set for 7-30
7-29 Still no appraisal, WE contact appraiser
7-30 Closing day (did not close; pushed back thanks to Amerisave)
8-4 Was told loan was not approved; called and left messages; still no response.
Chuck
San Angelo, Texas
U.S.A.
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