I would like to respond to the complaints that have been posted on this site in the past. First of all, not only myself, but over a hundred employees have gone to upper management, Legal, and compliance at FFG asking for permission to respond to the few complaints on this site.in every instance the corporate stance is that FFG will not respond to a complaint unless it comes from the BBB or a state regulatory agency such as a states Department of Banking and Finance. I would like to set the record strait for any customers reading these complaints that:
1. Foundation Financial has closed well over a Billion dollars in mortgage transactions. The amount of complaints on this site pale in comparison to the percentage of complaints by other MAJOR mortgage lenders. (put in the name of any other lender such as Countrywide, Quicken loans, Wells Fargo, Washington Mutual).
2. Right now the lending industry is in TOTAL disarray. Home values are plummeting and homeowners are losing their home equity by the month. Foundation Financial is honest and upfront about the appraisal process. FFG does not profit one penny from the appraisal process. Unfortunately, with home values dropping, many homes are appraising today for less than what they did in the past. At times, customers get angry with this and place that blame and their frustrations on Foundation Financial. We have an extremely high closing ratio, but when you deal with the volume of clients that we do, many are not able to be helped due to values falling.
3. There are literally hundreds of employees that have posted internal emails requesting to respond to these posts and the corporate response has always been: "we speak with our actions, not our words". I believe that this is a noble Idea, and I believe that it is visionary concepts like this that has allowed this company to have literally THOUSANDS of satisfied customers with VERY few complaints. I have been with this company for over 3 years and I am risking my job by posting this, but on behalf of hundreds of employees love and care about this company, and who are helping thousands of customers through EXTREMELY difficult times I felt no other choice than to write this.
You can visit if you ever want to see a TRUE snapshot of the mortgage industry in general. It is a sight that has been on NBC, CNBC, The Wall Street Journal, etc. Foundation Financial has been rated by this VERY CREDIBLE industry source as "A" rated. FFG is listed in two sections as one the top 5 NON-imploded lenders in the United States.
Thank You
0 comments