Washington Mutual raised our interest rates from about 16%to about 26% even though we'd been good customers since they were Providian cards, never missing a payment and always paying more than the minimum; but when I emailed and asked why, they said it was a perceived "risk" factor. That makes no sense.
We traded one vehicle for another (which we couldn't have done if our credit was truly bad,) approxomately the same payment and have added about $650 in income. The only risk is their higher interest making it nearly impossible to pay off these credit cards! We did have an autistic grandchild left with us to raise, and my wife nearly had a nervous breakdown from it all, and with all the trips to therapies for the child and the price of gas going sky high, we have been using the card more. She nearly ran out of gas on the way home from a therapy in another town, and had gotten so wrapped up in the busines of getting this child what he needed that she lost track and went over her limit by just a few dollars She immediately emailed them, expalining the situation, and they were downright nasty to her. As soon as we are able, we will be paying off both cards and NEVER going back to any Washington Mutual services.
Capital One has been the best company we've ever dealt with, and I'm sorry we fell for the bait with Wamu. IF anyone can offer any help and relief, please respond! If there is an attorney out there looking int oa class action suit, count us in! This complaint should count for two complaints, mine and wife's, as we do almost everything together.
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