Complaint / review text:
My experience with this company has been horrific. I was with Providian first and then saw it was going to WaMu which I thought would be fine. I paid our entire balance off at the beginning of the year but found myself in need of buying a radiator for my truck. So after checking my balance to be sure it was still in the good and nothing was wrong I purchased my radiator for $281. Mind you I had checked hours before by phone with an available credit of $2500. At the end of the month I get my statement to find that they had lowered my credit to $280.00 making me overlimit therefore charging me overlimit fees as well as raised my interest rate to 26.74%. I was outraged. I called to find out what was going on and I get "we can do that if we want to based on a review of your credit report". Now I am fine with raising my interest rate because I could have just not used that card. Why they raised my rate is beyond me because my score was actually higher than before. What I am not fine with is them lowering my credit to just below the amount I charged therefore giving them the extra fees. I requested a closure of the account but since I still had a balance they denied it. Thank goodness I only owe a very small amount and will most assuredly be closing this account just as quickly as it is paid off. I also as recently as a week ago asked could they not lower my interest rate with an answer that I'm sure they give everyone of "based on the credit report review we cannot at this time but be sure and try again in 6 months". Yeah right... Like I am going to let them keep dragging my score down by checking my credit every few months. For anyone that has a card with these people... Cut it up!