Direct Merchants Bank offered me a pay off settlement of my credit card balance. I paid it but they are still billing me for the rest. I have made numerous phone calls to customer service and dozens of emails-some of them not so friendly. I am still being billed for the balance, along with late fees because I refuse to pay it. I asked for a pay off amount, and they offered it. Now they aren't honouring it. I tried to log in on the website-and it says unable to log in w/a c/s number.
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