Complaint / Review
MBNA America Bank
Delayed Refund of Credit Balance Causing Me Loose Thousands In Cash Deal, & Suspended My Account When Demanded Immediate Refund deceptive company

I had transferred funds to MBNA from other banks to buy a car with cash for a very good deal enabling me to save about $4,000.

First 3 times MBNA refunded my credit balances without any delays, but at the 4th time MBNA did not refund saying that MBNA was waiting for the fund to clear, which was false, because the fund was transferred electronically. I spoke with the MBNA customer satisfaction rep supervisor who said that he did not know there was a request for refund, which was another lie. I raised my voice being angered by MBNA's repeated lies. Then the supervisor asked me why I was making the repeated fund transfers, and I answered that I was doing it to accumulate funds to buy a car with cash for a very good deal.

Finally MBNA made the final refund, after about 5 days delay, and I lost the good deal in purchasing the car with cash, and MBNA suspended my account along with 2 other accounts, which belonged to my son, simply because the account involved was jointly held by me and my son, tells me lies that all 3 accounts were closed permanently, while MBNA NetAccess Internet statement shows them as suspended temporarily.

Ignatius
Los angeles, California