Ocwen Financial was not selected by my escrow company when I bought my house in Portland OR January 1997. If I has known what I do now I would have insisted on another company. 1. Ocwen accepted only 50% of my bank draft payments and charges late fees for the ones they didn't collect. 2. No one at Ocwen could be reached. Of the dozens of timers I tried to call customer they put me on hold for hours, once for 5 hours and then disconnected me. Customer service had only stock answers read from a script. 3. Web site was continuously "down" closed for upgrading etc. 4. Finally I when gained the email of the corporate executive he gave me to number of the "ombudsman" Dept ("there to help me) and the financial office which offered to redo my loan for an extra 5,000 down and 10,000 more than the original.
Meanwhile unknown to me, Ocwen was in the process of forclosure. When I found out. I called the there-to-help-me-Ombudsman and gor chewed out by an officious person named Rowanda. 5. I found out, through my attorney, that the only way to save my house is to go through bankruptcy. 6. Then I learned that even after I have satisfied the terms of the bankruptcy, Ocwen may still dun me for money. 6. Now, I am filing for chapter 13 and giving up my house even though I am solvent and have always been able to pay my bills! 14 Proving bankruptcy is not just for the down and out anymore.
Thanks to Ocwen corporate greed and the administration that blames foreclosure on the mortgage paying victims. PS A little added note about 1800 HOPE: Rowanda works for them too; expect to be treated like a naughty 5 year old.