I am writing this rip off report on behalf of my sick mother. She walked into her local wamu bank to find out that her account was closed (short of $1000). After filing a fraud complaint with Washington Mutual they were able to tell us that her account was closed at the branch where her account was opened. After getting a copy of the withdrawal slip it was clear to an amateur that the signature on the slip was not my mothers and also the name was misspelled. Also no id was required. Sound alittle upsetting? Not to seem like i'm looking for sympathy but the money was from my grandmothers death benefit (ssi) and was being saved to use to engrave my grandparents tombstone with a portrait. After speaking to the executive management office (end of the line for answers @ wamu) they basically declined to help and or investigate the incident. My mother in the past few years has had failing health and has been in the hospital for extended periods of time and to her luck, this past december she had been struck by a car as she was crossing a street. (once again not looking for sympathy just understanding) and basically they declined our request for resolution due to length of time to file. (thanks eddie ramirez x468 @wamu). I have now contacted the NY Attorney Generals office, Federal Trade Commission, Better Business Beareu, The Regulators Office of Thrift Supervision, and NY State Banking Department to file complaints. I explained to these managers at Wamu that the total cost of screwing a customer like my mother with an advocate like me for a son would be 10 times greater than just quietly resolving the matter by returning the funds. They don't care! Look for my future post at consumerist! Don't Bank with WaMu. They dont care about you or your money!!!
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