I purchased the Basic software in January to file my taxes. I did my income tax and IRS aprroved on Feb 13 for the amount of 811.00 I was supposed to receive the amount of 781.01 because HR offers a simple pay deposit, this means, you don't pay out of your pocket until you received your income tax and they deduct the 29.99 from your refund.
Damage Resulting
I receive a wire transfer on 2/21 for the amount of 491.05 sinceday it has become a nightmare I reported my case on 3/02 at 7:30 am and the CSR accepted that HR BLOCK sold a defective product with wrong routing numbers. They assigned me case number 1171524. I had made 20 phone calls with a wait from 12-50 minutes and they transfer me from dept to dept and nothing gets done. I am concerned now because my rebate is going to get into HR PHONY account. I've already mailed out a letter to IRS to the fraud department and noting has been done. HR acknowledges they sold a bad product and even with the online updates the routing numbers and accounts were fake. Also why did they wire me some money a day before the irs deposited their money into their accounts?
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