Citimortgage is run with a couple of ignorant fools and fraud artists. I'd a-5 year ARM mortgage.in January I offered the home prior to the 5 years was up as well as in my initial documents I don't need to spend a prepayment fee since I offered the home in the place of replacing. Fourteen days prior to the final I began calling the client support amount concerning the benefit quantity and also the prepayment fee. They stated that easily delivered them a purchase agreement they might SEND me a benefit declaration declaring the benefit with no prepayment fee. Following a week 5 and speaking with about 8 various people, the majority of whom I really could hardly comprehend since their highlight was so heavy, I used to be informed they'dnot obtained my FAXs. The very first person I spoke to offered me a FAX number but 4 nights later I had been informed the prior FAX was incorrect and that I got another FAX number. Subsequently 4 days next by another individual I had been informed that FAX # was likewise incorrect which the very first FAX # was correct. At that time it had been the week of the final and that I required a benefit statement. I eventually got the benefit record however it had the prepayment fee onto it and that I wasn't said to be spending that $plus. I had been discouraged and simply angry at that time therefore the boss explained she'd contact the attorneys workplace and let them know it had been ok to withhold the prepayment fee in the benefit. The attorneys were reluctant to get this done simply because they needed anything written down however they did whilst the boss stated and we'd the final plus they delivered Citimortgage a check without the prepayment fee. Almost 3 months later the attorneys workplace got the check back since Citimortgage stated the prepayment fee was not onto it. Obviously, Citimortgage didnot understand who the feminine boss was (my problem since I didnot get her title, I ACTUALLY DO today). They ultimately stated they'd fall the prepayment fee but I'd to pay for attention since I'dnot submitted the revenue agreement prior to the closing, and also the curiosity was accumulated every single day because the closing. But I'd sent within the agreement twice the week prior to the final however they desired evidence that I'd. Where I'm now's I've discovered evidence the agreement was sent for them the week prior to the final, like I stated, and that I am looking to get somebody about the telephone that will help me understand this resolved (though I actually donot believe anybody there's the feeling to get this done and those that are simply attempting to grab my cash.) We've completed anything these thieves have informed us to complete but this is stillnot resolved. Each and every individual I spoke to explained different things such as the administrators. I'm likely to possess to finish up spending the curiosity and that I am NOT likely to be pleased but what else may I do!
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