I opened an account with this bank on September 11 because of having problems with my credit union after my husband and I were separated.
On Saturday, 10/6/07 I deposited $5,120.77 in the ATM at the corner of state and hawthorne avenue in salem Oregon in which it did not show up posting until Tuesday, October 9th.
The check was from American Funds made out to me and came from California. Not knowing the bank would hold my funds I wrote checks to pay my mortgage and other bills as well as food to feed my family, as I was getting behind on my payments. I figured I should be okay by the time my bills reached their destination via mail. A hold notice was not mailed to me until 2 days after the deposit when according to Federal Reserve Regulation CC, must be mailed no later than the first business day after the day deposit is made. I actually did not receive the notice until the 13th of October. They put $5,020.77 of my funds on hold.
When I telephoned them they stated it would be put on hold for 7 days, but actually it ended up being 9 days. When I asked why my funds were being put on hold and told them my situation in having to pay my bills and that my mortgage was in jeopardy the only reason they have given me is that it was because I was a new customer.
My account was in good standing at the time. From what I have read according to Federal Reserve Regulation CC, only $120.77 of my funds should have ever been put on hold or delayed under the large deposit exception even if a new customer as they can delay funds up to 9 days over $5,000 and only the amount over that can be delayed. An email I received from the bank as of 10/15/07, $5,020.77 was on hold and then they said that my ledger as of 10/15/07 was $4,977.90 and $84.07 was available. If that was the case, why then were charges being paid out of that that was supposedly on hold? And the charges were bank charges only!
Since this occurred I have had nothing but problems with this account and they have been charging my account hundreds of dollars in charges and have not been honoring any stop payment fees that I have requested. They have also told me that because I did not state something in a certain way or that I have to go through some other process, etc., etc. It has gotten to the point that I spend all my time continually checking and rechecking and documenting everything. I told them I have to do everything threw email so that I could document it as I get put on hold and get no answers and they say they cant help me with my disputes or deny them. I have been told that they can not credit back debit card transactions but yet they have done so in the past.
I have asked for dispute forms or whatever so I could file disputes but they just keep telling me no that they can not do it. Any deposits I have that are over the $1200 amount they want to put on hold. I do not know why they are treating me like this and they are costing me thousands that I dont have and now my home has gone into foreclosure because of this and my bills are not getting paid. I have to go to check cashing places and lose 10% of my income because of them. It has affected not only my job but also my family life and I dont even have time with them anymore, not to mention we cant even celebrate holidays anymore. My girls didnt even get a Christmas this last year because of all of this.
I had even pleaded with them and told them I could not afford all the fees and the fact that I was a single mother with two children just coming out of a divorce, which didnt seem to matter to them at all. I have disputed each company with the bank and now with your office separately and below is the additional disputes I want to bring against this bank. I have requested this account be closed. I have kept all the documentation. When trying to dispute items through their online banking a lot of times I had to continually try over and over again and notified them of the problem which did not get fixed until January. Yet I had another account set up for my daughter and she had no problem accessing it at the same time. They even tried to tell me that the email I gave them was not working, yet I received emails from others on the same days they claim they couldnt send me any.
I feel I do not owe for their charges due to the fact if they would have honored the stop payments I placed on disputed items and would not have withheld my funds all of these charges would have never existed. This has been ongoing since October in which I have been disputing again and again the NSF & overdraw charges as well as stop payment fees that were not honored to stop transactions I was disputing ever since. At times my account had funds to cover charges going through and I still was charged for nsf fees. To date I still have not got any satisfaction in the amount of 00 Total bank fees: $1314.10 and $560 in additional charges that accrue daily. When are they going to stop this kind of nonsense?
0 comments