These people write me/call me at home and my office. Concerning an account # xx14 for Ms. Constance. I hold the Durable Power of Attorney for Miss Connie, who is 88 years old. Twice I have called as a courtesy to inform them that she is in a 24 hour supervised care nursing home, under Medicare - Medicaid and has been for 4 years or better, with extreme dementia and Alzheimer's and knows know one but her son.
My complaint is that every time I have respond to their letters or calls to tell them this information and that there is no money available other than the $34 a month the government lets her keep for necessities.
They coerce me and tell me with a bad attitude and talk to me and threatening me into believing that as power of attorney I am responsible for the account, Which is not what a durable power of attorney does.
Today 3-24-08 was third time I told them this and the agent began arguing with me and hung up when I told her that as these letters and calls are coming to my house and my work office and if they did not stop i would consider it harassment because I am not in anyway responsible for this account nor as the agents take a tone and try to lie to me and tell me I am. Miss Connie was the only authorized user.
Jack
Pensacola, Florida
U.S.A.
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