My mother kept receiving a letter from Mitchel lN. Kay about a Wachovia account that was indeed my account. When trying to speak to someone about the account they only wanted to talk to my mother. After explaining that I indeed was the account holder, I asked to speak to someone who I could better understand or a manager. I talked to the manager briefly about the account before he just hung up in my face. I called back again to try and get a confirmation number on the payments that I made and again they just hung up in my face.
I decided to call Wachovia to see if I could make payments through them. I then told the representative about the collection company and asks if they in fact received a payment on the account and she told me no. I decided to do some research about the company and found all these complaints and lawsuits against them. I called my bank and told them what happened and their investigation team, indeed said that I needed to change my account information so they could not have any access to my accounts.
I called them back to see if they indeed kept account information on file and they said no and I decided to call back and see if that was true. I informed them that I wanted to set up my next date but I changed banks, and the representative had a fit, literally. He was like why did you change information and didn't inform us and that I needed to give them my new information. I just hung up the phone.
After reading numerous complaints, I found out that they have debited other people's account for amounts not authourized and on dates not authorized. After talking with Wachovia, they said I could indeed make payments with them and they did not know who Mitchell N. Kay was.
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