I received a phone call from Academy collection agency at 10 am March 20. The person I spoke to was Melissa Fine. She seemed very nice and willing to help me with my situation. After telling her that I could not make the $600 payment, she told me that every thing on my credit report looked good except this one debt with chase bank. She asked if I had refinanced my home. I told her yes. She asked me why I did not pay the debt with the money. I told her we needed the money to pay for basically are everyday bills. She became angry and abusive on the phone. I was upset that I was not notisfied that the call was recorded —thats when she said you are angry because you dont pay your bills. And other things.
I was asked to speak to her manager, Alexis Clark. She told me when I sighn an agreement with Chase I'm automatically signing a contract that allows by law that the conversation be reported. Well, I'm not talking to chase. I'm speaking with Accademy. She would notlet me get a word in, and when I tryed I was told that I was rude. Even said I was acting like a kindergarner. I asked for her managers name, and said I would like to talk to hime. She gave me the name Brian Andrews. She said dont bother because he wont call you back. I did call and left a message, and hopefull that he will listen to the recording.
I do not appreciate beeing harrased like this and yelled at. This was very unprofessional and abusive.
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