We signed up 3 licensed life insurance agents for surequote's service in February.
For 9 days in a row all three of the reps who signed up for their service were unable to utilize their service for a majority of the day, or the entire day; there was not ONE single day during which any of them have been able to log on with consistency or reliability; there were 3 or 4 days when they had no connectivity whatsoever. When they could log in, the system wasn't working properly. They even admitted that they were trying to get off the dial in system, and go to internet leads. This was AFTER they took our money and swore that they were committed to the surequote.com dial-in system.
Every time we talked to the company, the canned response was "we'll have someone get back to you". Andrew, Tim and Erik were consistently brushing us off and/or giving us excuses.
In addition, the training and contracting we paid for was never completed, always because of some technical difficulty. The webinar training was always disorganized, unprofessional and consumed far too much time during each session because of "technical difficulties".
When I spoke with Andrew, and explained the situation, he stated that he would be as disgusted as we were, and that he will talk to the owner, Tim, about getting a full refund since they violated their contract ($2,400). A week has gone by and we have still not heard from surequote (Tim or Andrew).
Moreover, none of our reps were ever able to fully utilize the training they received since they were usually unable to log in, or unable to stay logged in on the rare occassions that they could.
The man-hours we lost during our time with Surequote far exceeds the money they received. When I told Andrew that I would report them to the Better Business Bureau and possibly file a report on this website, his response was "nobody reads those sites".
If you are an insurance agent considering surequote.net / surequote.com, it would be a huge waste of your time. It is obvious that they do not have the personnel and/or technology to deliver on their claims.
If you are Latin American or Asian American expect to be treated rudely (one of our reps is Latina, the other Asian). We are talking with lawyers now about how to pursue this company.
I have saved emails from each of the reps on every day they were unable to log in, and a log of all the calls we made that were never returned. I am not exaggerating. We actually had to call back every time we had a technical issue to "remind them" that the service we paid for wasn't working.
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