My mortgage payment is due on the first of every month and like many I get paid on the first and fifteenth day of the month. I wrote the check on February 1 and put it in the mail with several other bills. I had to travel out of town for a couple weeks and was not home to receive phone calls or read mail. Therefore I did not receive any notification from Fifth Third until after the bill was just over 31 days late.
Firth Third is insistent on reporting my 30 day late bill to the credit reporting agencies. Seems that either the United States Postal Service lost my payment or Fifth Third did.in 25 years of bill paying, I can't remember the USPS loosing a bill, but I have caught banks screwing up! My bet is my payment was received by Fifth Third, just Fifth Third did not process it.
Looking around at other postings here on usacomplaints.com I noticed two other statements (0308642 and 0308569) submitted on 02/13 that state a similar complaint to mine. Statistically speaking this is a significant quality control issue. There are other complaints of payments being posted several days after being received.
Oddly enough I received another collections phone call from Fifth Third Bank after I reissued a check for the pervious months past due payment and the current month payment. I see one of the two checks I presented to Fifth Third on March 3 cleared my bank on March 5, the other check has not cleared. Both checks were presented at the same time to the same teller (I have the dated time stamped receipt). With the speed of computers and the communications infrastructure wouldn't you think Fifth Third could be a little more on top of things?
I tried to talk with some banking people at Firth Third and they didn't really seem to care about my situation, they just wanted the money. My credit score is in the upper 700's and you don't get that score by making people chase you for money. No one even offered any solution to prevent this from happening again. For the $1,000 in interest they receive from me a month, one would think I could get a little customer service. Maybe Fifth Third would try to sell me more services than just this mortgage. Fifth third you missed an opportunity to shine!
This is the address to Fifth Third collection department in case you want or need to complain:
Fifth Third Bank Cincinnati
Kevin Kabat
Office of the President
38 Fountain Square Place
Cincinnati, OH 45263
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