I have written First Equity three times to change my billing due date. It is now three months and, to date, the due date remains the same. The due date that is currently in effect does not coincide with my once a month pay check. Three times I have called customer service and three times, I have been told they did not receive my correspondence. They have also sent me via email, a letter asking what is my preferred payment date. When I responded via email to the date is beneficial to me, the CSR told me they didn't receive that email. I have now opted out and have asked that this account be closed before higher interest rates take effect on February 28. First Equity will probably tell me they never received my opt out letter. How can a company not receive two letters, and an email? I find this incredible.
Upon viewing my monthly statement, the higher interest rates have now taken effect even though their letter indicates that I have until Feb. 28. The CSR's double talk and tell different stories to justify their actions.
I have taken action with the Department of Banking and Finance in Atlanta, GA. All complaints against First Equity should be sent to this agency which regulates this banking institution. Their address can be found via the Internet. First Equity engages in fraudulent business practices and a class action suit should be instituted.
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