I am a small business owner in my hometown of Holland Michigan. I am also a single (divorced) mother of 2 wonderful kids ages 16 and 10. My journey started in December when I bought an existing high end resale boutique shop as a means to support myself and my 2 kids.By no means do I make a lot of money! I am going week to week like many people I know. My trouble started with Flagstar bank in December when my account went negative by $2.40 when my house payment came through. This was OK I thought because I have their "Bounce Protection". Oh, but was I wrong. This instead started a downward spiral that I am not out of yet! I contacted the branch manager as soon as I was aware of this (which was not immediately as they claim in their "Bounce Protection" letter... They say they will contact when an overdraft occurs... NOT true) and was advised to NOT deposit any money into this account until something could be worked out. I contacted her on Monday and it was not until Friday that I heard from her again. At that time she indicated that she had spoken with someone above HER who wanted to know exactally what I was looking for. Let's see... At this point I was at least $900 in the hole, so becoming positive in my balance again was my #1 priority. So I guess that is what I would like. I told her that. She said she doubted they would do that much to help me. Maybe $500. I told her ok, as this was better than nothing. (Keep in mind that EVERY time something came through, whether they paid it or not, I was charged $32). They eventually did that for me, which still left me negative about $500. I deposited all the money I had at the time which brought me positive again. Later the next week my debit card would not work at a local grocery shop, so I called the bank as soon as I got home. I once again was negative. More fees. More checks returned. Once again I deposited all the money I had at the time and am STILL negative. As a result of all these bogus and possibly illegal fees, I am VERY close to losing my business. I could not pay rent in December, nor have I been able to in January. My fees with this horrible bank are at least in the range of $2500. They did ME a favor by giving me $500?? I don't think so. I need help and I need it now. PLEASE if you have any information for me, contact me or post a reply. I can't lose my business! Help!!
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