Independent profile — not affiliated with Flagstar Bank

Flagstar Bank

Flagstar Bank, N.A. is a national bank headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan; the former holding company Flagstar Financial, Inc. (formerly New York Community Bancorp) merged into the bank on October 17, 2025, and its mortgage servicing business was sold to Mr. Cooper in 2024. This page covers where to take account and loan problems, the CFPB (2014), OCC and DOJ actions, the data-breach settlement that received final approval on October 5, 2026, and the California escrow-interest case now on a certiorari petition.

COMPLAINTS51
VERIFIED PHONE888-248-6423
LAST CHECKED2026-10-12
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 51 historical complaints about Flagstar Bank, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Mentions foreclosure or a foreclosure sale (keyword match)Mentions a loan modification, loss mitigation or HAMP (keyword match)Mentions escrow, forced-placed insurance or property taxes (keyword match)Mentions late fees, payments not credited or returned (keyword match)Mentions account holds, overdraft or other deposit-account fees (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 112 reviews, 315 complaints
CFPB: 4208 complaints
ComplaintsBoard: 3 reviews, 112 reports
Trustpilot: 119 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Headquarters102 Duffy Avenue Hicksville NY 11801
Branch office5151 Corporate Drive Troy MI 48098
Mailing addressPO Box 619098 Dallas TX 75261
EDITORIAL

Flagstar Bank problems: who to contact, where complaints go, and what changed in 2024-2025 (checked October 11, 2026)

Flagstar Bank, N.A. is the bank whose name appears on checking and savings accounts, Flagstar cards and home loans. Two changes affect where a problem should go. First, according to its Form 10-K, the former holding company Flagstar Financial, Inc. (formerly New York Community Bancorp, Inc.) merged into the bank on October 17, 2025, so the bank itself now files with the SEC. Second, Flagstar's press release and Mr. Cooper's release of November 1, 2024 say Flagstar's residential mortgage servicing business was sold to Mr. Cooper Group, and Mr. Cooper's website, opened October 12, 2026, carries a general notice that "Mr. Cooper is now part of Rocket Mortgage." The name on your monthly statement shows which company services your loan.

Contact channels published by the company (opened October 11 and 12, 2026).

  • Accounts, cards, online banking and loan support: the Flagstar Customer Support page lists 888-248-6423 (Monday-Friday 8 a.m.-10 p.m. ET, Saturday-Sunday 8 a.m.-5 p.m. ET) and a "Send us a message" form.
  • Home loans on the Flagstar-branded servicing site: myloansflagstar.com lists customer service at 833-755-2085 (Monday-Friday 7 a.m.-8 p.m. CT). Its complaints page says: "To file a formal complaint, please mail a letter to the address below" - Flagstar Bank, Attn: Customer Relations, PO Box 619098, Dallas, TX 75261, the same address it gives for notices of error and requests for information. The same site's contact page lists separate addresses for payments (Flagstar Bank, PO Box 650783, Dallas, TX 75265) and for correspondence (Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019), which are different from the Customer Relations box used for complaints. The Customer Support page also lists "MyLoans support" at 800-968-7700.
  • Loans that were serviced by Flagstar and sold to Mr. Cooper: the address mrcooper.com/flagstar redirects to Mr. Cooper's home page, titled "Mr. Cooper - Rocket Mortgage Sunset Page", which does not mention Flagstar (opened October 12, 2026). Its FAQ, addressed to Mr. Cooper customers generally, says: "Who services my loan now? Rocket Mortgage. Your loan number and payment details stayed the same." It lists Client Support at (800) 4-ROCKET (Mon-Fri 8:30 am-9 pm ET, Sat 9 am-4 pm ET) and says "If your loan was paid off before February 2026, it may not be accessible online." The monthly statement or a transfer-of-servicing letter shows who services a particular loan.

Government complaint routes.

  • CFPB: the CFPB complaint page says "Most companies respond within 15 days" and lists (855) 411-2372. It accepts complaints about mortgages, bank accounts, cards and other financial products.
  • OCC: national banks are supervised by the Office of the Comptroller of the Currency; HelpWithMyBank.gov lists Customer Assistance at 1-800-613-6743 (Monday-Friday 7:00 a.m.-7:00 p.m. CT) and a "File a Complaint" page.
  • State regulators, as the myloansflagstar.com complaints page words them: Texas residents are directed to the Texas Department of Savings and Mortgage Lending (1-877-276-5550). For New York the page says a borrower "may file complaints about the Servicer with the New York State Banking Department or may obtain further information by calling the Department's Consumer Help Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov", and adds "Champion Mortgage Company (NMLS #3030) is registered with the New York Superintendent of Banks." For Minnesota it says "The servicer is licensed with the Minnesota Commissioner of Commerce" and gives the Minnesota Department of Commerce at 651-539-1600. The page itself does not name the operator of the site.

Data-breach settlement. The court entered a Final Approval Order and Judgment on October 5, 2026 in the 2021 data-breach case. The bank's Form 10-Q for June 30, 2026 says the parties reached "a global settlement for both In re: Flagstar December 2021 Data Security Incident Litigation and Phillip Angus et al v. Flagstar Bank" (No. 2:22-cv-11385, E.D. Mich.), and that an order of August 25, 2025 consolidated the two cases into the Angus case, so people who were part of the December 2021 case are covered by the same settlement. The settlement website says the claim deadline was August 11, 2026 and that it has passed; for questions it lists the Settlement Administrator at 1-855-542-0397, [email protected], and P.O. Box 4427, Baton Rouge, LA 70821, and asks people not to contact the Court, the Judge or Flagstar Bank. Its FAQ says payments will be distributed "as soon as possible" after final approval "and after any appeals are resolved". Details are in the litigation section below.

Keep records. For a written dispute, the myloansflagstar.com page treats letters to the Dallas address as notices of error and complaints; keeping a dated copy of the letter, the statement page at issue and any reference number given by phone is the usual way to document the problem. This is general information and not legal advice.

EDITORIAL

Regulator and government actions: CFPB (2014), OCC (2010, 2012, 2016, 2021), DOJ/HUD (2012; amended 2021)

The actions below concern the bank when it operated as Flagstar Bank, F.S.B. (a federal savings bank based in Troy, Michigan). The orders' own words on admissions are quoted for each one, and none is a court finding of liability unless stated.

CFPB consent order, September 29, 2014 (File No. 2014-CFPB-0014). The CFPB order says Flagstar "consented to the issuance and enforcement of this Consent Order ... without admitting or denying any of the findings of fact or conclusions of law, except that Respondent admits the facts necessary to establish the Bureau's jurisdiction". The Bureau's findings concerned mortgage servicing: from at least 2011 until September 2013 Flagstar failed to review loss mitigation applications in a reasonable amount of time, and for at least nine months in 2012-2013 it withheld information borrowers needed to complete applications. The order entered a judgment for equitable monetary relief of $27,500,000, "provided however that at least $20,000,000 shall be distributed to Foreclosed Consumers", and a $10,000,000 civil money penalty. The CFPB's payments page says the case is closed, with distribution between September 25, 2015 and December 22, 2017, and its enforcement page lists the status as "Expired/Terminated/Dismissed".

OCC formal agreement, January 27, 2010. The OCC's Enforcement Actions Search lists a "Formal Agreement" (action type FA) against Flagstar Bank, FSB with a start date of 01/27/2010 (start document "SA"), a termination date of 10/23/2012 (termination document 2012-246) and no monetary amount. OCC order 2016-095 says "On January 27, 2010, the Bank entered into a Supervisory Agreement with the Office of Thrift Supervision".

OCC consent order No. 2012-230 (stipulation dated October 23, 2012). The OCC's Enforcement Actions Search lists this cease-and-desist order against Flagstar Bank, FSB with a termination date of December 19, 2016 (termination document 2017-073) and subject matters that include asset quality, BSA/AML, capital, consumer law (flood insurance), information technology, lending and liquidity. No monetary penalty is listed for it.

OCC civil money penalty No. 2016-095 (October 31, 2016): $500,000. The order states the bank "has violated final orders" containing flood-insurance provisions, and that "the Bank neither admits nor denies" the findings.

OCC consent order No. 2021-056 (docket AA-CE-2021-48; listed with a start date of December 28, 2021): $3,620,000. The order says that between February 2017 and February 2020 the bank "engaged in a pattern or practice of violations of the Flood Act" and that "the Bank neither admits nor denies" the findings. The OCC attributed the violations to risk assessment, internal controls, training, "along with its inadequate third-party risk management program over its loan servicing".

DOJ / HUD, February 24, 2012. The U.S. Attorney for the Southern District of New York announced that the United States "filed, and simultaneously settled, a civil fraud lawsuit" over FHA-insured loans. The release says Flagstar "admitted, acknowledged, and accepted responsibility for submitting false certifications to HUD", and that it agreed to pay $15 million plus $117.8 million more as it met financial benchmarks. In a Form 8-K dated March 30, 2021, Flagstar Bancorp said it signed an amendment requiring "a $70 million one-time restitution cash payment" that removed further payments "totaling $118 million" under the 2012 agreement, subject to court approval.

Not found. In the sources checked on October 11, 2026 (OCC Enforcement Actions Search for "Flagstar", the CFPB enforcement list), no active enforcement action against Flagstar Bank, N.A. as successor was identified. The OCC search also lists two prohibition notifications against individuals associated with the bank (2024-17 and 2026-30); they are not actions against the bank itself.

EDITORIAL

Who Flagstar Bank is: from New York Community Bank and Flagstar Bank FSB to Flagstar Bank, N.A.

The legal entity is Flagstar Bank, National Association, a national banking association with principal executive offices at 102 Duffy Avenue, Hicksville, New York, and regional headquarters in Troy, Michigan, according to its 2025 Form 10-K. The 10-K says it is subject to regulation and oversight by the Office of the Comptroller of the Currency, and its stock trades on the NYSE under the symbol FLG. The company's About Us page (as of June 30, 2026) says it has $87.7 billion in assets, approximately 320 retail locations and 20 Private Banking Offices across the New York-New Jersey metro area and the upper Midwest.

Timeline, as published by the company.

  • 1859: roots date back to Queens County Savings Bank (company statement).
  • December 1, 2022: "NYCB completes its acquisition of Flagstar Bank, NA"; Flagstar Bank, FSB (Troy, Michigan) had been the subsidiary of Flagstar Bancorp.
  • March 20, 2023: "NYCB acquires certain assets and assumes certain liabilities of Signature Bridge Bank". The Form 10-Q says Flagstar Bank "assumed all of Signature's branches".
  • October 25, 2024: the holding company, "formerly New York Community Bancorp, Inc., is now Flagstar Financial, Inc.", with the symbol FLG.
  • October 17, 2025: the holding company reorganization closed and Flagstar Bank, N.A. "becomes new corporate entity"; the Form 10-K says Flagstar Financial "was merged with and into the Bank".

Mortgage business. Flagstar's press release says the bank closed "the previously announced sale of its residential mortgage servicing/sub-servicing business, mortgage servicing rights, and the third-party origination platform to Mr. Cooper Group Inc." for "approximately $1.3 billion in cash". Mr. Cooper's release of November 1, 2024 describes the same transaction as the acquisition of Flagstar's "mortgage operations". Flagstar's release adds that the bank "will continue to provide residential mortgage products through our retail origination channels and the Private Bank". The buyer was a different company from the bank: Mr. Cooper bought a business line, not Flagstar Bank. Mr. Cooper's website, which the mrcooper.com/flagstar address redirects to, says "Mr. Cooper joined Rocket Mortgage." in its FAQ and does not name Flagstar (opened October 12, 2026).

Name history on this site. Complaints posted here from 2000 to 2013 name Flagstar Bank, Flagstar Mortgage or Flagstar Bank FSB. Four posts, dated 2005 to 2013, name the former holding-company group: three name New York Community Bank and one names New York Community Bancorp, Inc. The company's timeline uses "NYCB" for the group that acquired Flagstar Bank, NA on December 1, 2022 and says its holding company was "formerly New York Community Bancorp, Inc.", so these posts are linked as non-primary former-name history, not as complaints about Flagstar-branded products or about the Michigan bank before 2022.

EDITORIAL

Complaint record: BBB, Trustpilot, CFPB database and posts on this site (as displayed October 11, 2026)

The figures below are snapshots as displayed on October 11, 2026. They come from different systems with different rules, so they are not added together and they do not measure how many customers were harmed.

  • BBB: "BBB profile for Flagstar Bank, Troy, MI": not BBB Accredited, BBB rating A+; 315 total complaints in the last 3 years and 50 filed in the last 12 months; 1.07/5 from an average of 112 customer reviews. The BBB page's data shows the file was opened October 18, 1991 and the business started January 1, 1987. BBB lists additional Flagstar Bank records for other cities, which are not combined here.
  • Trustpilot (www.flagstar.com): 119 reviews, 1.7/5; the profile is claimed (since September 2023). Trustpilot states that it does not fact-check reviews.
  • ComplaintsBoard (page dated July 29, 2026, as displayed October 12, 2026): the page says Flagstar Bank "earns a 2.5-star rating from 3 reviews and 112 complaints" and lists 112 total complaints, 43 resolved (38%) and 69 unresolved (62%); the three reviews average 1.0. These are ComplaintsBoard's own figures and categories.
  • CFPB Consumer Complaint Database (three company names, listed separately): "Flagstar Bank, N.A." 4,208 complaints received December 1, 2011 to December 15, 2022, of which 3,757 are tagged Mortgage; "Flagstar Bank, National Association" 499 received December 8, 2011 to November 27, 2019 (246 Mortgage, 177 Bank account or service); "NEW YORK COMMUNITY BANCORP INC" 2,044 received December 16, 2019 to September 29, 2026, 394 of them since October 11, 2025 (1,114 Mortgage, 469 Checking or savings account). The database's company name for the later period is the earlier holding-company name; the record for each complaint shows the product concerned.

Posts on this site. 51 approved posts submitted between 2000 and 2013 name Flagstar Bank or Flagstar Mortgage as the subject; 22 more are linked as related mentions (loans sold to or from Flagstar, loan-modification and loan-broker companies that name Flagstar, a former name of the group, or callers who used the Flagstar name). They are unverified statements by visitors, written when the company serviced and originated mortgages itself. A keyword count over the 51 subject posts, which can overlap: 16 mention foreclosure; 15 mention a loan modification, loss mitigation or forbearance; 17 mention escrow, insurance or taxes; 15 mention late fees or payments returned or not received; 5 mention a deposit-account hold or overdraft or account fee. Six posts that were machine-garbled or duplicated were not linked.

All 73 linked posts, subject and related, are dated between 2000 and 2013 (checked against this site's database on October 12, 2026), so the archive does not describe the bank's mortgage servicing sale, the 2021-2023 data incidents or current account services.

EDITORIAL

Court matters involving Flagstar Bank (consumer class actions and status as of October 11, 2026)

The matters below are summarized from court orders, dockets and the bank's SEC filing. Allegations are not findings.

Data breaches of 2021 (Angus v. Flagstar Bank, N.A., No. 2:21-cv-10657, E.D. Mich.). The settlement website says the settlement resolves claims about "two data breaches that occurred at Flagstar Bank, N.A. in January 2021 and December 2021" affecting approximately 2,187,170 individuals, and that "Flagstar denies these claims and says it did not do anything wrong". The fund is $31,500,000; benefits listed are reimbursement of documented losses up to $25,000, a residual cash payment estimated at $60 and up to $599, three years of credit monitoring, and a California Statutory Payment of up to $100 for California residents (the site says about 364,000 California residents were affected). The Form 10-Q says the same settlement resolves the separate consolidated case In re: Flagstar December 2021 Data Security Incident Litigation, No. 2:22-cv-11385. In the Final Approval Order and Judgment of October 5, 2026 the court granted final approval, awarded class counsel $10,500,000 in fees and $311,690.80 in costs, overruled four objections, noted 48 exclusions, and dismissed the action with prejudice.

2023 MOVEit incident at vendor Fiserv. A notice filed with the California Attorney General says unauthorized activity in a vendor's MOVEit Transfer environment occurred between May 27 and 31, 2023 and that files included Flagstar customer information; it offered two years of identity monitoring through Kroll. The Form 10-Q says four purported class actions against Flagstar Bank, N.A. filed in October 2023 are part of MDL No. 1:23-md-03083 (D. Mass.) and are stayed.

California escrow interest (Kivett v. Flagstar Bank, FSB, No. 3:18-cv-05131-WHA, N.D. Cal.). The notice website says the court granted summary judgment for the class on December 10, 2020; the class judgment was later reduced slightly, from $9,262,769.24 to $9,180,580.15, when the Ninth Circuit shortened the class period. The notice website also says the U.S. Supreme Court vacated the Ninth Circuit's decision on June 10, 2024 with directions to reconsider "in light of Cantero v. Bank of America, N.A." On remand the Ninth Circuit filed a new opinion on October 2, 2025 (No. 21-15667), again holding that the National Bank Act does not preempt California's interest-on-escrow law; the Supreme Court docket lists rehearing denied on March 26, 2026, a certiorari petition (No. 25-1350) filed June 1, 2026, and an October 5, 2026 entry: "The Solicitor General is invited to file a brief in this case expressing the views of the United States." The petition has not been decided.

Federal rule on escrow interest. The bank's Form 10-Q for June 30, 2026 says that on May 15, 2026 the OCC "issued two final rules on preemption of state interest-on-escrow laws", the second "concluding that federal law preempts state laws that restrict a national bank's flexibility to decide whether and to what extent to pay interest on escrow accounts". This is the bank's description of the rules; this page does not predict how they bear on the Kivett case.

Overdraft and NSF fees (Gardner v. Flagstar Bank, FSB, No. 24-1436, 6th Cir.). In an unpublished opinion filed June 20, 2025 the Sixth Circuit reversed summary judgment for the bank on a breach-of-contract claim about overdraft fees on "authorize positive, settle negative" transactions and repeated non-sufficient-funds fees, and remanded for further proceedings, stating that a rational factfinder could conclude the bank breached its terms. It did not decide the merits.

Shareholder suits. The Form 10-Q also describes securities class actions and derivative suits filed from 2024 in New York courts (In re New York Community Bancorp, Inc. Securities Litigation); these concern disclosures to investors, not customer accounts, and a motion to dismiss was described as pending.

EDITORIAL

Is Flagstar Bank Legitimate?

Flagstar Bank, National Association is a national bank that files annual reports with the SEC; its 2025 Form 10-K gives its address as 102 Duffy Avenue, Hicksville, New York, says it is subject to OCC oversight, and says deposits of the bank are insured "up to applicable limits by the Deposit Insurance Fund"; the filing adds: "The maximum deposit insurance provided by the FDIC per account owner is $250,000 for all types of accounts." Its website carries an "FDIC-Insured" banner.

The record also includes the government actions summarized above (CFPB 2014; OCC 2012, 2016 and 2021; DOJ/HUD 2012, amended 2021), a data-breach settlement with final approval granted on October 5, 2026, and ongoing litigation, together with BBB and Trustpilot snapshots dated October 11, 2026. BBB rates the Troy, Michigan record A+ while also showing a 1.07/5 average from 112 customer reviews; the two measures use different methods. This page makes no overall rating.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Angus v. Flagstar Bank, N.A. (2021 data breaches class settlement)
Docket No. 2:21-cv-10657-MFL-DRG		U.S. District Court, E.D. Michigan—
SettledSettled

Final Approval Order and Judgment entered October 5, 2026 (ECF 137): the court granted final approval of a $31,500,000 class settlement, awarded $10,500,000 in attorneys' fees and $311,690.80 in costs, overruled four objections, noted 48 exclusions and dismissed the action with prejudice. The settlement website says Flagstar denies the claims; the claim deadline was August 11, 2026. Payments follow after any appeals are resolved.

Source
Kivett v. Flagstar Bank, FSB (California mortgage escrow interest class action)
Docket No. 3:18-cv-05131-WHA		U.S. District Court, N.D. California; appeal Ninth Circuit No. 21-15667; Supreme Court No. 25-1350
Appeal decidedAppeal decided — see outcome

The district court granted summary judgment for the class on December 10, 2020 (money judgment later reduced to $9,180,580.15 by the Ninth Circuit's 2022 class-period change, per the notice website). The notice website says the U.S. Supreme Court vacated the Ninth Circuit's decision on June 10, 2024 for reconsideration in light of Cantero v. Bank of America, N.A. On remand the Ninth Circuit filed a new opinion on October 2, 2025 (caption: Kivett; Bravo; Bravo v. Flagstar Bank, FSB) and the Supreme Court docket lists rehearing denied on March 26, 2026. Flagstar's certiorari petition No. 25-1350 was filed June 1, 2026; on October 5, 2026 the docket shows the Solicitor General was invited to file a brief. The case is not finally resolved. The bank's Form 10-Q also describes OCC final rules of May 15, 2026 on preemption of state interest-on-escrow laws; no prediction is made here about their effect.

Source
Gardner v. Flagstar Bank, FSB (overdraft and NSF fees)
Docket No. 24-1436		U.S. Court of Appeals, Sixth Circuit (from E.D. Mich. No. 20-12061)—
Appeal decidedAppeal decided — see outcome

In an unpublished opinion filed June 20, 2025 the Sixth Circuit reversed the district court's summary judgment for the bank on the breach-of-contract claim and remanded for further proceedings. The court wrote that a rational factfinder could conclude the bank breached its terms and conditions; it did not decide the merits. Later district-court activity was not reviewed.

Source
In re MOVEit Customer Data Security Breach Litigation (four actions naming Flagstar Bank, N.A.)
Docket MDL No. 1:23-md-03083-ADB-PGL		U.S. District Court, D. Massachusetts (MDL)—FiledFiled — no final outcome recorded

The bank's Form 10-Q for June 30, 2026 says four purported class actions filed against Flagstar Bank, N.A. in October 2023 allege negligence, breach of contract and unjust enrichment related to the MOVEit data breach, and that the litigation involving Flagstar is stayed pending proceedings in a representative group of the larger cases. The claims are allegations.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Flagstar Financial, Inc.
  • Affiliated with: Mr. Cooper Group Inc.
  • Affiliated with: Flagstar Bancorp, Inc.
EDITORIAL

Frequently Asked Questions

Is Flagstar Bank the same company as New York Community Bank (NYCB)?

The company's own timeline says the holding company, "formerly New York Community Bancorp, Inc.", became Flagstar Financial, Inc. on October 25, 2024. Its Form 10-K says that on October 17, 2025 Flagstar Financial "was merged with and into the Bank", with Flagstar Bank, National Association as the surviving entity and successor reporting company. The earlier Michigan-based Flagstar Bank, FSB was acquired by NYCB on December 1, 2022 according to the same timeline.

Who services a mortgage that used to be serviced by Flagstar?

Flagstar's press release says it closed the sale of its residential mortgage servicing business and third-party origination platform to Mr. Cooper for approximately $1.3 billion in cash, and Mr. Cooper's release of November 1, 2024 says it closed the acquisition. The address mrcooper.com/flagstar redirects to Mr. Cooper's home page (opened October 12, 2026), which says Mr. Cooper joined Rocket Mortgage and, in its FAQ for its customers generally, "Who services my loan now? Rocket Mortgage." That page does not name Flagstar. The monthly statement and any transfer-of-servicing letter show the servicer for a particular loan. Flagstar's Customer Support page lists MyLoans support at 800-968-7700, and the Flagstar-branded myloansflagstar.com site lists customer service at 833-755-2085.

How do I file a complaint about Flagstar Bank?

Flagstar's Customer Support page lists 888-248-6423 for banking, online and loan support. For home-loan complaints, myloansflagstar.com says to mail a letter to Flagstar Bank, Attn: Customer Relations, PO Box 619098, Dallas, TX 75261. You can also complain to the CFPB (consumerfinance.gov/complaint, (855) 411-2372) or to the OCC through HelpWithMyBank.gov (1-800-613-6743).

What is the status of the Flagstar data breach settlement?

The court granted final approval and entered judgment on October 5, 2026 in Angus v. Flagstar Bank, N.A. The settlement website lists a $31,500,000 fund and an August 11, 2026 claim deadline that has passed. Its FAQ says payments will be distributed as soon as possible after final approval and after any appeals are resolved; questions go to the Settlement Administrator at 1-855-542-0397 or [email protected]. The Form 10-Q says the same settlement also resolves the consolidated In re: Flagstar December 2021 Data Security Incident Litigation (No. 2:22-cv-11385), which was folded into the Angus case.

What did the CFPB consent order against Flagstar say?

The September 29, 2014 order found, among other things, that Flagstar did not review loss mitigation applications in a reasonable time and withheld information borrowers needed to complete them. Flagstar consented "without admitting or denying" the findings. It required $27,500,000 in redress (at least $20,000,000 to foreclosed consumers) and a $10,000,000 civil money penalty. The CFPB says the case is closed and distributions ended December 22, 2017.

What is the California escrow interest case against Flagstar?

Kivett v. Flagstar Bank, FSB is a class action over interest on California mortgage escrow accounts. The district court ruled for the class in December 2020. According to the class notice website, the U.S. Supreme Court vacated the Ninth Circuit's earlier decision on June 10, 2024 for reconsideration in light of Cantero v. Bank of America, N.A.; on remand the Ninth Circuit held on October 2, 2025 that federal banking law does not preempt California's interest-on-escrow statute. Flagstar's certiorari petition (No. 25-1350) was pending on October 12, 2026, with the Solicitor General invited on October 5, 2026 to file a brief.

Are deposits at Flagstar Bank FDIC-insured?

Flagstar's website shows an "FDIC-Insured" banner, and the 2025 Form 10-K says deposits are insured by the Deposit Insurance Fund with a maximum insurance amount of $250,000 per account owner for all types of accounts.

What happened to Signature Bank accounts and branches?

Flagstar's timeline says that on March 20, 2023 it acquired certain assets and assumed certain liabilities of Signature Bridge Bank. The Form 10-Q says Flagstar Bank entered into a Purchase and Assumption Agreement with the FDIC as receiver and "assumed all of Signature's branches". Customers with questions about an account formerly at Signature should use the Flagstar numbers above.

Is there a lawsuit about Flagstar overdraft fees?

Gardner v. Flagstar Bank is a putative class action about overdraft fees on transactions authorized with a positive balance and settled negative, and about repeated non-sufficient-funds fees. On June 20, 2025 the Sixth Circuit reversed summary judgment for the bank and sent the case back for further proceedings; it did not decide whether the bank is liable.