Ordered a Government Grant Search CD. Then about a month later noticed to charges on my debit card, one for $7.95 and the other for $ 39.95. I was just like the rest of you, upset! After posting my complaint about my situation on this website and contacting my bank (which told me it would first take 10 weeks just to receive the papers to file a claim for unauthorized charges), I received an email from someone stating how I could receive assistance to recover the funds that where taken off of my card. So of course I did what they suggested. Within at least 1 day from receiving the first email; I received another. From BSM!
After a few emails (about 3 to 4 days), I must say I was very surprised in the manner in which they handled my situation. They were caring, supportive and very informative. And they did exactly what they said they were going to do.
I truly felt they understood what true intention was at the time of the purchase and knowing that we all can make mistakes.
My suggestion to other internet shoppers out there, READ EVERYTHING!
Thanks bsm!
Che Manuel
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